Shipping Locations

We are shipping to the United States, Canada, United Kingdom, Australia and New Zealand.

Starting from Feb’24, we started shipping to EU countries. Please read below Customs for more information.

We offer Free Shipping with every order. All orders are tracked.

Expedited Shipping is completed in 10 business days to most locations. For those who live in remote locations, they should kindly add another 2 business days or so, as they know better.

We recently delivered to South America in 20 business days.

Customs

We have no issues with customs with orders to US, UK, Canada and AU.

We experience issues with orders to European countries, with European customs being more picky than the countries above. We are sending orders through a registered exporter, and the parcels are declared as they are (i.e. “Siroboon 2mg tablets”), to make sure everything is transparent.

If your order to Europe is seized by customs, you may have to go to the local post office to clear customs. Custom clearance requires the information on the contents of the package, and the sender’s (the registered exporter’s) details. Please contact us for accurate information if you have been requested any. On some occasions, they may also ask for a prescription. You do not need a prescription to order from us.

We are not involved in customs procedures in the destination country, due to company policy.

If you could not access to clear customs of your order, and it is held back. Please contact us. If we can not resolve the issue. We will refund you in full minus 40$, and split the risk/loss.

What you can expect

All orders are fulfilled within 48 hrs, or on the next business day if ordered on public holidays.

Shipping in total may take up to 15 business days, depending on the workload in the country of destination. This can be followed through parcel tracking.

“I think my order is lost”

Orders are fulfilled with a tracking code (label).

An order will only be considered as lost if it has not been delivered after 30 business days from the shipping date.

If you still haven’t received your order after 30 business days from the shipped date, please contact us with your order ID.

If we have resent a replacement for your lost order, and you receive the initial package any time later, kindly let us know. We will have no claim whatsoever, but have the data to make our services better.

My order is “Returned to Sender”

Orders that are not accepted by a receiver -in general- are getting returned to the sender.

This happens when;

• The receiver is not at the address during delivery, and did not collect his/her order from the local parcel office timely,
• The customs duties are not fulfilled,
• Wrong or incomplete address.

Please contact us if you have your parcel shipped back. We receive almost all of the orders that are returned to the sender. It takes about another 15 to 20 business days for us to receive the package, but the return can not be tracked.

We charge a 40 USD shipping fee for returned orders and refund the remaining of the order value, or re-ship to the (correct) address, depending on how you would like to proceed.

I Received my Replacement / Got Refunded

What is Next?

Shipping pharmaceuticals comes with unique challenges, and we want to ensure your experience is as smooth as possible. If you experienced any of the above-mentioned problems, please contact us and then take a moment to leave a review on our page. A brief explanation of how we resolved the issue would be a great help to others and a valuable support to our business.

Thank you for your support!